- Please ensure you never leave a lit candle unattended, or in reach of children or pets.
- To protect surfaces, always place candles on a flat heat-proof coater or mat. Our art candles will need to be placed on a heat-proof tray or dish to ensure the wax does not damage anything it is on.
- We recommend that you don’t leave your candle burning for longer than 4 hours.
- Lighting a jar candle with less then 1cm of wax can cause the jar to overheat, so please avoid this with our crystalized jar candles.
On your first use of our crystalized jar candles, we recommend you burn the candle long enough to allow the melted wax pool to reach the outer edges of the jars before putting the candle out. This will prevent the wax from "tunneling" and allow your candle to burn evenly. For our 14oz jar candles, this will be approx. 3hrs- max 4 hrs. You don’t have to let a full wax pool form every time, even if you do it every now and again it helps to reset the wax memory and prevent tunneling. This is a great way to keep your candle burning evenly, smelly gorgeous and looking great! Check out our candle care kit for everything you need to look after your Julie Candles.
There are many great benefits to soy wax over paraffin or other alternatives.
- Clean, non- toxic burning: Soy wax is made from soybean oils, a natural, non-toxic material, making it safe for your skin and respiratory system, as it doesn’t release toxins, carcinogens or pollutants.
- Better for the environment: Soybeans are a renewable source, unlike paraffin wax, which is refined from crude oil. Allowing you to enjoy your candle without having a negative impact on the environment.
- Slower burn time: Soy wax burns on average 40-50% slower than paraffin wax, giving you not only better value for money but also meaning you luxury Julie Candles will last even longer.
- Smells great: We particularly love the way our soy wax candles smell when combined with our essential oils.
If you make an order but need to change or cancel your purchase, please let us know within 12 hours, and we will do our best to adjust your order, however we cannot guarantee this as the order may have already been shipped.
Yes! We take great care to ensure we only use cruelty free ingredients. Our candles are made with 100% soy wax, pure essential oils and zero animal products.
Our Crystalized jar candles have an impressive 47 hours burn time!
The burn time of our Art candles varies depending on their shape and size.
Please note the burn time may vary depending on how long you use the candle for each time.
Yes! At Julie Candles, we package our products using paper/cardboard that can be fully recycled, and ensure we don’t use plastics.
Please re-use, re-purpose or re-cycle your jar candles. Soy washes away with warm soapy water making it easy to repurpose the jars once the candle has burned down.
Absolutely! If you would like to order a gift and have it sent directly to the receiver of the present then please let us know when you place the order and we will ensure there is no paperwork included in the packaging. We can even add a custom gift note to go along with your package.
It’s super easy to join our rewards program and start earning points towards your next purchase. On our website you’ll see the rewards icon in the bottom right corner. Simply input your email address to begin the registration. After registration you will begin earning points towards your next purchase!
Although we always ensure our products are thoroughly packaged, we do understand that breakages can happen so if anything arrives broken, contact us immediately through the contact page of our website, with proof of the damages, and we’ll aim to get it sorted straight away.
